Recruiting & Retaining Technicians in Today’s Environment
Recruiting and retaining qualified technicians is hard enough. However, I certainly don’t think the majority of us foresaw any of the events of 2020 happening — complicating our technician shortage even further.
Recently, Find A Wrench Founder & President, Jay Goninen joined Fullbay CEO, Jacob Findlay, and Fullbay COO, Chris O’Brien on a webinar to discuss how shop owners can recruit and retain great talent in today’s environment.
You can check out the recording, or just scan the highlights below.
Recruit and Retain: Tips for Owners and Techs — Webinar Recording
Takeaways: Tips for Recruiting & Retaining Technicians
Why is tech retention so important?
- 6% growth in service professions in the next 10 years
- 46,000 new technicians jobs that will be created in the next 10 years
- 76,000 new technicians needed to fill vacated and new positions EACH year
Tip #1: Always be recruiting… even during COVID-19.
Of technicians that are currently employed,
- 2% are actively looking for a new position
- 3% are passively looking for a new position
- 70% are open to new opportunities, but not looking
- 25% have no plans to leave their current position
How shop management has handled coronavirus has opened the eyes of many technicians. Many who weren’t previously looking for a new position are now open to other opportunities.
Tip #2: Create a good working environment in your shop.
- Make sure your expectations are clear and aligned with the expectations of your technicians.
- Provide continuous feedback on performance.
- Be transparent about what success looks like in your shop and the role they play in making it happen.
- Remember that a little bit goes a long way when it comes to making the shop a great place to work (i.e., a clean bathroom, air conditioning, snacks, etc.).
Tip #3: It’s hard work to recruit tech. Put in the effort to retain them.
- Praise does not wait. Acknowledge a job well done, right when it’s done.
- While techs will supply the majority of the tools on their own, the tools your shop supplies should be up-to-date and well-maintained.
Want to learn more? Check out the full webinar recording.