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Category: Shop Management

Business is Picking Up and Shops Need to Adapt

As our country makes progress toward opening up, business seems to have followed suit. Hiring is obviously a good indicator of how busy shops are, and we have noticed a significant uptick in hiring the past couple of weeks. The phones are ringing again, and offers are going out. Personally, my conversations with shops have […]

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VIP Tires & Service: Changing Technicians’ Perception of the Shop

With over 59 shops in northern New England and almost 500 employees, VIP Tires & Service is a tire and automotive service business with a mission to earn a customer for life. What started in 1958 as a high performance auto parts store has since evolved into a premium provider of high quality automotive services […]

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Leadership Friction – The Technician/Manager Relationship

A common quote shared amongst the business community is that “people leave managers, not companies.” In a world where the competitive landscape surrounding the current technician market is at an all time high, this quote should resonate with shops as much as, if not more than, any other industry. While a number of other factors […]

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How to Retain Your Technicians

Hiring technicians is a pain point every shop and dealership is struggling with today. And after putting all the time, money, and effort into finding and hiring a qualified technician, the last thing any shop owner or manager wants is to lose them. The loss of a technician is expensive for a number of reasons. […]

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Technician Salary Concerns – When a Tech Wants More than You’re Paying

We often get into conversations where a shop owner or manager is frustrated because a technician they really want to hire is asking for more money than what they are paying others in the shop. It doesn’t normally come out at first as the manager will just say, “He’s asking for too much money. We’re […]

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Negative Unemployment, the New Reality

It’s no secret that finding good technicians for your shop is really, really tough right now. In fact, I would argue that it’s the toughest it’s ever been and not trending toward becoming easier anytime soon. You cannot pick up any industry publication without hearing about the technician shortage, that’s for sure… to the point […]

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What my Son taught me through Cartoons – 5 ways to understand what people want

For those of you that are parents, you know about how your children tend to become drawn to  toys, cardboard boxes and certain television shows. My wife and I have a 2 year old, and he is no different than other children. He has two go-to shows. Mickey Mouse Clubhouse and Puppy Dog Pals. If you’ve […]

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Conflict in the Workplace

Those of you that know me well, know that I read…a lot. From time to time, I like to share what books I’m reading and what I’m learning from them. I get approached by lots of Service Managers, Technicians and Mechanics looking for advice about learning more about leadership and I like to give them […]

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Flat Rate is DEAD as we know it. (Kind of)

One of the most debated subjects in our business is pay plans for Technicians. Some Techs feel like they are getting ripped off by an outdated pay plan while others feel like there is opportunity to put some extra cash in their pocket. Shop Owners and Managers struggle to find the right incentive plan that […]

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What is your unique differentiator and why is your shop different?

We continually hear, day after day, how difficult it is to find good help from shop owners across the country. “Can’t find anybody that is reliable and can actually diagnose or fix things” is a common thought communicated to us…and in all honesty, it’s really what drives our business. We help shops not only go […]

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Why Would I Work for You? A Short Guide on how to Sell your Shop to Technicians

There is no question that finding Techs is getting harder by the day and almost every shop that I talk to is hunting for people with the same skill set.  While the demand is on a constant trend upward, the trend of people entering the work force is headed the opposite direction. I recently read […]

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Bad Boss – The Transition from Shop to Office

Over the years, I’ve witnessed a consistent trend where a shop will magically turn their best Technician into a mediocre and ineffective Manager. In the process, they not only lose their top producer in the shop, they are stuck with inferior management. The story typically starts with a retirement, firing or resignation of the prior […]

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