Find a Wrench

Category: Management

The Selfish Reasons that there is a Disconnect between Technicians and Management.

Everybody is selfish. There, I said it. Yet to so many the concept of this is foreign. What’s even more intriguing is the fact that so many people get bothered when somebody else has an agenda different than that of their own. This shouldn’t be surprising to anybody, ever. One of the greatest examples of […]

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What my Son taught me through Cartoons – 5 ways to understand what people want

For those of you that are parents, you know about how your children tend to become drawn to  toys, cardboard boxes and certain television shows. My wife and I have a 2 year old, and he is no different than other children. He has two go-to shows. Mickey Mouse Clubhouse and Puppy Dog Pals. If you’ve […]

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Get Involved – A paradigm shift for younger generations.

One of the common complaints that I hear from shops in our communication is regarding the lack of young Mechanics and/or Technicians entering the workforce. We hear this from every sector we work with…car repair, truck repair, machinery repair, etc. While this has always been somewhat of a concern, the advancements of technology are making […]

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Conflict in the Workplace

Those of you that know me well, know that I read…a lot. From time to time, I like to share what books I’m reading and what I’m learning from them. I get approached by lots of Service Managers, Technicians and Mechanics looking for advice about learning more about leadership and I like to give them […]

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First Week of 2019 Thoughts

I was fortunate enough to get some great feedback on a blog written earlier in the week on my reflections of 2018. If you didn’t read it, check it out here. To summarize, I broke down how a customer complaint pushed us to get better…and how hard it was to face the fact that we […]

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Anticipate Changing Job Markets – The second “A”​ in GARAGE Plan.

As a nation, we’re currently just above a 3% unemployment rate…meaning that only 3 in every 100 people are currently looking for work. Easy math but kind of a crazy stat when you think about it. You only have to look back to 2010 to find an unemployment rate of almost double digits (9.7% in […]

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Not getting the Techs you want? It’s time for a paradigm shift.

If finding a Mechanic or Technician is becoming increasingly difficult for you, you’re not alone. We speak with shops on a daily basis that are in desperate need of help, which isn’t a surprise to anybody. What has been a surprise is how little effort is given to the actual recruiting process itself. In a […]

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What is your unique differentiator and why is your shop different?

We continually hear, day after day, how difficult it is to find good help from shop owners across the country. “Can’t find anybody that is reliable and can actually diagnose or fix things” is a common thought communicated to us…and in all honesty, it’s really what drives our business. We help shops not only go […]

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Auto shops: 3 changes to save your future

I talk to the owners of auto shops large and small — from dealerships to two-man shops — and they’re all asking themselves the same question. “If I want to keep running this business for another 20 years, who is going to work here? What will the be the carrot that brings young technicians back […]

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Bad Boss – The Transition from Shop to Office

Over the years, I’ve witnessed a consistent trend where a shop will magically turn their best Technician into a mediocre and ineffective Manager. In the process, they not only lose their top producer in the shop, they are stuck with inferior management. The story typically starts with a retirement, firing or resignation of the prior […]

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