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Everybody is selfish. There, I said it. Yet to so many the concept of this is foreign. What’s even more intriguing is the fact that so many people get bothered when somebody else has an agenda different than that of their own. This shouldn’t be surprising to anybody, ever. One of the greatest examples of […]
This past weekend, my team and I took a trip down to Kansas City for the Vision Hi-Tech Training and Expo that is put on by the Midwest Auto Care Alliance. First off, this show is amazing. It is one of the better run shows that I’ve been to and I seem to attend a […]
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As I write this, we’re battling the “Polar Vortex” in Wisconsin. It is not only insanely cold, we’re setting records for the coldest temps recorded. To put it bluntly, it sucks. This is magnified by social media and the constant reminders of the cold. People will joke about the cold, complain about the cold and […]
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For those of you that are parents, you know about how your children tend to become drawn to toys, cardboard boxes and certain television shows. My wife and I have a 2 year old, and he is no different than other children. He has two go-to shows. Mickey Mouse Clubhouse and Puppy Dog Pals. If you’ve […]
It’s no secret that it’s becoming extremely tough to find quality talent for your shop. Record low unemployment rates and a lack of candidates entering the industry are making it even tougher. To make it even more scarier, it doesn’t appear to be getting any better. So, as a Shop Owner or Manager, what […]
One of the common complaints that I hear from shops in our communication is regarding the lack of young Mechanics and/or Technicians entering the workforce. We hear this from every sector we work with…car repair, truck repair, machinery repair, etc. While this has always been somewhat of a concern, the advancements of technology are making […]
On the flight back from Las Vegas after attending SEMA and AAPEX in October of 2018, I had the great fortune of meeting a young man who is incredibly bright and has a really interesting perspective on our industry. I asked Nicholas Wiltse to write a guest blog for us and am really excited to […]
Those of you that know me well, know that I read…a lot. From time to time, I like to share what books I’m reading and what I’m learning from them. I get approached by lots of Service Managers, Technicians and Mechanics looking for advice about learning more about leadership and I like to give them […]
I was fortunate enough to get some great feedback on a blog written earlier in the week on my reflections of 2018. If you didn’t read it, check it out here. To summarize, I broke down how a customer complaint pushed us to get better…and how hard it was to face the fact that we […]