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As I write this, we’re battling the “Polar Vortex” in Wisconsin. It is not only insanely cold, we’re setting records for the coldest temps recorded. To put it bluntly, it sucks. This is magnified by social media and the constant reminders of the cold. People will joke about the cold, complain about the cold and […]

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Shop Management tips learned from a television show.

For those of you that are parents, you know about how your children tend to become drawn to  toys, cardboard boxes and certain television shows. My wife and I have a 2 year old, and he is no different than other children. He has two go-to shows. Mickey Mouse Clubhouse and Puppy Dog Pals. If you’ve […]

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  It’s no secret that it’s becoming extremely tough to find quality talent for your shop. Record low unemployment rates and a lack of candidates entering the industry are making it even tougher. To make it even more scarier, it doesn’t appear to be getting any better. So, as a Shop Owner or Manager, what […]

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One of the common complaints that I hear from shops in our communication is regarding the lack of young Mechanics and/or Technicians entering the workforce. We hear this from every sector we work with…car repair, truck repair, machinery repair, etc. While this has always been somewhat of a concern, the advancements of technology are making […]

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 On the flight back from Las Vegas after attending SEMA and AAPEX in October of 2018, I had the great fortune of meeting a young man who is incredibly bright and has a really interesting perspective on our industry. I asked Nicholas Wiltse to write a guest blog for us and am really excited to […]

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Those of you that know me well, know that I read…a lot. From time to time, I like to share what books I’m reading and what I’m learning from them. I get approached by lots of Service Managers, Technicians and Mechanics looking for advice about learning more about leadership and I like to give them […]

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I was fortunate enough to get some great feedback on a blog written earlier in the week on my reflections of 2018. If you didn’t read it, check it out here. To summarize, I broke down how a customer complaint pushed us to get better…and how hard it was to face the fact that we […]

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As a nation, we’re currently just above a 3% unemployment rate…meaning that only 3 in every 100 people are currently looking for work. Easy math but kind of a crazy stat when you think about it. You only have to look back to 2010 to find an unemployment rate of almost double digits (9.7% in […]

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I cannot believe that 2018 is over. This was the fastest year of my life both personally and professionally, and was probably my biggest year of growth. I take time at the end of each year to reflect on the prior year and kind of recap, if for nothing other than to remind myself of […]

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I recently did a presentation for a group of Dealerships that I started with a question. That question was, “How different are Techs today as compared to Technicians from 20 years ago?”. Quite a few people chimed in on how different the job is from even the recent past. After a brief discussion of the […]

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